WARRANTY CLAIM

Report a defective part. Fill in customer, truck, part and failure details and attach photos.

Before you submit: the part should be registered through the installation form. See the Warranty Policy for coverage details.

Keep the defective part until the claim is resolved — we may ask you to return it for inspection. You will receive a confirmation email with your claim reference, and another email when the status changes. Questions:

Customer / Company Information

1. Company Name

2. Customer Email

Claim confirmation and status updates are sent to this address.

3. Phone

4. Tax ID

5. Customer Address

Truck & Installation

1. Truck Number

2. VIN (Vehicle Identification Number)

3. Installation Date

4. Mileage at Installation

If this part was registered with us, the claim is automatically linked to that installation record (matched by VIN and part). Installation date and mileage are optional when the part is registered.

Part & Purchase Information

Select Product

1. Part Number

2. Part Description

3. Invoice Number

4. Purchase Date

Failure Details

1. Failure Date

2. Mileage at Failure

3. Odometer Photo at Failure

4. What do you request?

Replacement Refund Repair

5. Describe the Problem / Defect

Photos, Videos & Documents

Upload clear photos of the defective part (damage, part number label, how it was installed). Videos and documents such as invoices or diagnostic reports help us process the claim faster.

1. Photos of the Defective Part (up to 8, max 5 MB each)

2. Videos (optional, up to 2, max 25 MB each)

3. Documents (optional, PDF / JPG / PNG, up to 3, max 10 MB each)