Thank you for your purchase. We want to ensure you have the right parts for your project. If you are not satisfied with your order, please review our return guidelines below:
Thank you for your purchase. We want to ensure you have the right parts for your project. If you are not satisfied with your order, please review our return guidelines below:
Items must be returned within 30 days of the delivery date. To be eligible for a return, the part must be:
Unused and in the same condition as received.
In its original, undamaged packaging.
Free from signs of installation or “test fitting.”
The customer is responsible for all return shipping costs. * Shipping Labels: We do not provide pre-paid return labels. The customer must purchase a shipping label from their preferred carrier (UPS, FedEx, USPS, etc.).
We strongly recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for returned items that are lost or damaged in transit.
Original shipping fees paid at the time of purchase are non-refundable.
All returns must be assigned a Returned Goods Authorization (RGA) in advance – by emailing info@mtctruckparts.com with your order number to receive a Return Authorization.
Pack the Item: Securely pack the part to prevent damage.
Purchase Label: Buy a shipping label and address the package to:
Notification: Once shipped, please email us the tracking number so we can monitor your return.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 10 business days.
Restocking Fee
All returned items are subject to a 25% restocking fee.
This fee covers the cost of inspection, testing, and repackaging to ensure the part is fit for resale.
The 25% fee will be deducted from your final refund amount.
